Returns
All products from Muse Floral Studio are final sale and cannot be returned. Our floral arrangements and balloon products are custom-made for each order and are considered perishable and personalized goods; therefore, returns or exchanges are not accepted.
If there is any issue with your order, please contact us within 2 hours of delivery so we can review the situation and assist you.
Damages and Quality Concerns
Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or if you received the wrong order. Since our products include fresh flowers and balloons, any concern must be reported within 2 hours of delivery. To allow us to evaluate the concern, we may request clear photographs of the complete arrangement, the affected area, and the packaging. The product must be kept available while the concern is being reviewed.
Flowers are natural products. Reasonable variations in color, shape, size, texture, and stage of bloom, as well as approved substitutions made in accordance with our Shipping Policy, are not considered defects. Muse Floral Studio is not responsible for deterioration caused after delivery by heat, direct sunlight, lack of water, improper handling, or failure to follow care instructions.
Refunds
Refunds are only issued if the order was not fulfilled or if an error occurred on our side. If your refund is approved, it will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received your funds, please contact us at musefloralstudio@gmail.com.
